Customers have the right to cancel an order within seven working days of placing the order or within seven working days of receipt of the goods (whichever is the longer). Customers cancelling their orders will have their payment refunded in full - including shipping costs - within seven working days of the company's receipt of the returned goods. The seven-day period allowed for returns is not intended to allow customers to 'trial' the product and all products returned to us must be unused and in new condition in order for us to accept the return.
Please contact us to authorise a return and receive a return reference number before returning goods to us.
If you have any doubts over the suitability of our products please feel free to contact us in person before placing an order.
If the refund is for a recurring billing product or subscription service, then the return policy allows for the most recent payment to be returned.
This does not affect your statutory rights.
If you have any question regarding this or any of our other policies, please contact us.
Return Exceptions
Some items cannot be returned if they are opened. These include music, software, and video games.
Return Address
Our postal address is:
69 Wingate Drive,
Whitefield,
Manchester,
M45 7GX,
U.K.